Your questions,
answered.

Nexus Health uses the information you submit for independent oncology, genetic, and laboratory analysis. Our proprietary AI, machine learning, and algorithms support biological simulations that explore patterns and potential outcomes across your data.

The results are research findings and proposed treatment or action plans for clinician review. Clinicians make care decisions, taking your individual circumstances into account.

Access is restricted to authorized Nexus clinicians, administrators, and support staff who need it for their work. Staff access requires multi-factor authentication (MFA), an additional verification step beyond a password.

Our AI and machine-learning analysis runs on Nexus-owned GPU equipment in our private colocation facility. These analysis workloads are run in-house, rather than on public cloud AI services.

If you order laboratory services through Nexus Health, Quest handles specimen collection and lab services. That laboratory work is separate from the computational analysis Nexus performs in-house. The research portal and account services use separate hosting and authentication infrastructure.

Nexus protects health and personal information with encryption in transit and at rest, restricted access, and multi-factor authentication for authorized staff. Our production environment has completed a documented HIPAA compliance review.

We follow HIPAA-aligned procedures for protected health information (PHI) and safeguard personally identifiable information (PII). These protections are part of how we handle your information throughout the research process.

You remain in control of your information and can request account deletion at any time. Email support@nexushealth.me to arrange deletion of your account and associated data from our active systems.

Our team can explain how deletion applies to backups and any retention requirements. Contact us if you would like those details before making your request.

Care decisions belong to your clinician. Nexus brings genetic findings, laboratory results, and health history together to produce research findings and proposed treatment or action plans for clinician review.

A simulation or research finding does not establish an individual outcome. Your clinician evaluates the evidence and decides what is appropriate for your care.

BioMatrix, the Nexus Genetic Engine, is operating in production. The Oncology Engine and CSE (Couples Simulation Engine) are in beta.

Together, these programs explore human biology through advanced engineering, AI, and machine learning. The research library provides articles and context for each area.

Yes. All analysis results and research results will be shared with you. Your dashboard is where you can follow updates from the Nexus team and manage the information you have submitted.

If you have a question about your results or the status of your intake, contact support@nexushealth.me. Questions about treatment should be discussed with your clinician.

Research, analysis, and reporting through this Nexus Research program are free. Creating an account begins research intake.

DNA kits are a separate purchase, with discounted options available. Laboratory services ordered separately through Nexus Health may also have a cost. Ask the team about the applicable price before placing an order.

Create an account and verify your email address. Then use your dashboard to add your information, upload available medical records, and complete the research questionnaire.

Registration begins research intake. You can save your questionnaire and return to it as you gather more information.

No. You can begin intake with the information you already have, including medical records, laboratory reports, and any available genetic results. A DNA-kit purchase is separate from registration.

The information available determines what can be reviewed. The team can help you understand what additional information may be useful.

You can upload multiple files, with a maximum of 50 MB per file and 400 MB of total storage per account. That allowance is shared across your own records and any children’s profiles.

Your file manager lets you rename, download, organize, or delete files. Deleting a file frees space in your account.

Yes. A parent or caregiver can manage multiple children from one account. Each child has a separate profile, questionnaire, and associated files.

You can also use an account just for yourself. A child’s profile is optional.

Absolutely. We are a small team of real people based in Arizona and California. You may hear from Tasha, John, Jimmy, or Steven.

Email support@nexushealth.me to reach us. You can also find this contact in your portal. Tell us what you need help with, and we will help you find the next step.

Use the file-upload area in your signed-in research dashboard. It keeps your records associated with the right person and available to the authorized Nexus team.

Use support email for questions about access or the next step. Please upload medical records through the portal instead of attaching them to a support email.

Abby is John’s niece. She was diagnosed with leukemia, and watching her testing and analysis take months to produce results became part of the inspiration for founding Nexus Health.

Her experience helped shape our commitment to advancing genetic research and making complex health information more useful to clinicians and the families they care for.